As a Bailiff Support Officer at coeo, you support our bailiff partners in the legal follow-up phase of debt collection cases. You are responsible for preparing case files: checking, assessing, and supplementing them with the correct data and documentation to ensure a proper handover. In doing so, you strictly follow legal procedures and work in accordance with established process standards.
You play a central role in communication with courts, debtors, clients, and external parties. You handle objections, process additional information, and ensure clear and timely coordination with all stakeholders involved.
Within the team, you also take on a coaching role. You support colleagues in their development, actively share knowledge, and encourage collaboration and ownership. In addition, you contribute to the continuous optimization of work processes. You think along on improvements and, where necessary, take over tasks from the team leader to ensure continuity.
This role requires legal accuracy, a customer-focused mindset, and the ability to bring structure to complex case files. Your commitment ensures that the debt collection process is continued with care and a human-centered approach—fully aligned with our vision of socially responsible debt collection.